Help & frequently asked questions.
Clear answers for credits, accounts, uploads, AI generation, model availability, commercial use and common Tool67 workflows.
Billing & credits
6 topicsRefunds and failed-generation credit returnsRefund eligibility is governed by Tool67’s current refund policy. If a generation fails because of a server or provider error, check your credit balance first—supported workflows may return the reserved credits automatically.Read answer →Manage, change or cancel a subscriptionUse the Credits & Plans area to review your current plan and available billing actions. Plan options can change, so the account and pricing pages are the current source of truth.Read answer →Payment methods and checkout problemsThe checkout page shows the payment methods currently available for your account and region. Tool67 may offer methods such as PayPal or Alipay where supported.Read answer →Receipts, invoices and billing detailsReceipts are normally provided by the payment flow used for the purchase. If you need a copy or different billing details, check the billing area first and contact Tool67 if the option is not available.Read answer →Pricing, plans and how credits workTool67 uses credits for many AI generation workflows. The cost can vary by tool, model, quality and output type, and the current cost is shown in the interface before you start a job.Read answer →Promotions, trial usage and credit offersTool67 does not rely on a permanent list of public coupon codes. Any current promotion, included usage or annual-plan saving should be shown on the official pricing, checkout or account page.Read answer →
Account & privacy
3 topicsI can’t log in to Tool67Make sure you are using the same email and sign-in method you used when creating the account. Tool67 supports the sign-in methods shown on the login dialog, including Google or email where available.Read answer →Change the email on your Tool67 accountIf your account page does not offer a self-service email change, contact Tool67 support. Do not create a second paid account just to change an email unless support instructs you to do so.Read answer →Delete generated files or request account-data removalUse the delete controls in My Images, My Videos or other work galleries when available. For account-level privacy or deletion requests, use Tool67’s account/privacy contact route.Read answer →
AI generation & models
8 topicsWhat makes a good reference image?Use a clear, well-lit source image with the subject easy to see. Reference quality, crop, angle and occlusion can strongly affect identity, clothing and scene consistency.Read answer →Supported image formats and upload limitsCommon Tool67 image workflows accept standard web image formats such as JPG, PNG and WebP. Exact file-size, dimension and HEIC handling can differ by tool, so follow the limits shown beside the uploader.Read answer →Do I need to train a personal AI model?Most current Tool67 workflows are reference- and prompt-driven and do not require a separate personal-model training step. If a specific tool requires preparation or training, that tool should say so explicitly.Read answer →How long image, video and 3D generation takesGeneration time varies by model, quality, provider, queue and output type. Images are usually faster than video or 3D jobs; use the live task status instead of relying on a fixed seconds estimate.Read answer →How to improve identity and reference consistencyIdentity consistency is not guaranteed. It depends on the selected model, reference quality, pose, prompt and edit strength; clearer references and less aggressive transformations usually preserve more detail.Read answer →Why AI outputs can contain artefactsGenerative models can make mistakes in hands, faces, text, logos, reflections, geometry and small product details. Regenerate, simplify the prompt, switch models or use an editing/enhancement workflow to correct the result.Read answer →How Tool67 chooses and exposes AI modelsTool67 connects multiple image, video and 3D models through one workflow system. The models shown on a page are the models currently enabled for that tool and available provider/runtime.Read answer →Why a model or workflow can disappear temporarilyTool67 can hide a model when its provider or self-hosted runtime is unavailable. When the runtime becomes healthy again, the option can return automatically.Read answer →
Usage & licensing
2 topicsUsing Tool67 outputs for commercial workCommercial use depends on Tool67’s current terms, your plan, the model/provider involved, and the rights in your source material. Always review the current terms before publishing or selling an output.Read answer →Using virtual try-on images for an online storeTool67 can create virtual try-on and fashion visuals for e-commerce workflows. Review garment details carefully and confirm that your plan, source images and final use comply with the current terms.Read answer →
Support
1 topicsCompany & support
4 topicsDoes Tool67 have a referral or affiliate program?Only treat a referral or affiliate offer as official if it is published inside Tool67 or on an official Tool67 page. Program availability and terms can change.Read answer →Using Tool67 on iPhone, iPad and mobile browsersTool67 is primarily a web application and is designed to work in modern desktop and mobile browsers. Use the official tool67.com site unless Tool67 itself links to an official app.Read answer →About the Tool67 projectTool67 is a growing AI creative-tools platform that brings image, video, 3D and practical media workflows into one site.Read answer →Business, partnership and acquisition enquiriesFor business, API, partnership or acquisition enquiries, contact Tool67 directly rather than relying on public speculation or third-party listings.Read answer →