Refund eligibility depends on the purchase type and the current Tool67 Refund Policy. Please use that policy as the source of truth rather than relying on an old promotion or a fixed time window copied into a help article.
What if a generation fails?
For supported server-side workflows, credits reserved for a failed job may be returned automatically. Check your current balance and recent activity before submitting a support request.
What if I still need help?
Include the account email, approximate time of the charge or failed task, and any visible task/error ID when you contact Tool67. Do not send passwords or full payment-card details.